Delivery & Returns
D E L I V E R Y
Our Made to Order items, which include all of our custom labels and labelled products, have a 14 day production time from the date the payment has been received. All unlabelled products will be dispatched within 48 hours, unless purchased with a MTO item. We will contact you by email if there are any changes regarding your delivery.
P & P C O S T S
Label Orders (1st or 2nd Class Stamp) - £1.50
Parcels Under 2KG (Royal Mail 2nd Class) - £3.99
Parcels Over 2KG (Hermes or Collect+) - £5.99
FREE DELIVERY on orders over £100.
I N T E R N A T I O N A L
We charge a flat rate fee of £16.99 for all international destinations (excluding Ireland). If there are any extra charges for heavier items we will advise you of the additional costs before posting them.
R E T U R N S
We do not accept returns on our Made To Order LABELS or Labelled Products unless faulty. Please get in touch within 7 days if you have any issues with your order.
UNLABELLED ITEMS - If you are not completely satisfied with your purchase we will happily exchange or refund any unused items, please get in touch for our return address within 7 days of receiving your order. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods and courier charge is our customer’s responsibility. However, if the return reason is due to damage we will either supply you with a courier collection and printable label for your return, or your postage costs will be refunded once the item has been received upon inspection (We will let you know which courier to use) . If for any reason your goods have been damaged in transit, we will not be able to issue a refund or replacement, and this will have to be taken up with the courier.